Warranty Policy

ORKA Power Products Limited Warranty Statement

AEP Pacific Ltd (t/a ORKA Power), hereafter referred to as “the supplier”, warrants that products purchased from the ORKA Power web store are free from defects in workmanship and materials for a period of time from the purchase date as specified below:

Balmar alternators and regulators : 1 year
TBS Electronics equipment : 5 years

During the warranty period, the supplier will, at its discretion, credit, replace or repair the defective product free of charge. The warranty does not include performing or reimbursing de‐installation, transportation, and re‐installation. This warranty will be considered void if the product has suffered any physical damage or alteration, either internally or externally, and does not cover damages arising from events including but not limited to:

  • An accident,
  • Reversed battery polarity,
  • Inadequate connection,
  • Mechanical shock or deformation,
  • Exposure to shock, electrostatic discharge, heat or humidity beyond the product’s specifications,
  • Operating equipment beyond the products specifications,
  • Contact with liquid or oxidation by condensation,
  • Malfunctions caused by other equipment,
  • Use in an inappropriate environment (dust, corrosive vapour, humidity, high temperature, biological infestation, etc.),
  • Failure or damage due to lightning,
  • Destroyed connection terminals and/or screws,
  • Overheating, due to insufficient tightening of terminals.

For any electronic damage other than that caused by lightning (such as reverse polarity, over‐voltage due to external cause etc.), the state of the internal control diode and/or the input/output X and Y capacitors determine if warranty applies.

This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired by anyone other than the supplier. In order to qualify for the warranty, the product must not be disassembled or modified.

Repair, replacement or credit of the original purchase price are our sole remedies, and the supplier shall not be liable for damages, whether direct, incidental, special, or consequential, even if caused by negligence or fault.

In the event a product requires service, it must be returned to the the supplier.

The supplier owns all parts removed from repaired products. The supplier uses new or reconditioned parts made by various manufacturers when performing warranty repairs or building replacement products. If the supplier repairs or replaces a part of a product, its warranty term is not extended.

All remedies and the measure for damages are limited to the above.

The supplier shall in no event be liable for consequential, incidental, contingent or special damages, even if having been advised of the probability of such damages. Any and all other warranties expressed or implied arising by law, course of dealing, course of performance, usage of trade or otherwise, including but not limited to implied warranties of merchantability and fitness for a particular purpose, are limited in duration to a period of one (1) year from the date of purchase, with the exception of TBS products. For TBS equipment a five (5) year period applies.

Life Support Policy

As a general policy, the supplier does not recommend the use of any of its products in life support applications where failure or malfunction of the supplier’s products can be reasonably expected to cause the failure of the life support device or to significantly affect its safety or effectiveness. The supplier does not recommend the use of any of its products in direct patient care. The supplier will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to the supplier that the risks of injury or damage have been minimised, the customer assumes all such risks, and the liability of the supplier is adequately protected under the circumstances.

Warranty on repairs for products outside their warranty period

The warranty period on products that are outside their warranty period and have been repaired by the supplier is six (6) months from delivery.

Transport

When sending product to the supplier for repair, It is the responsibility of the sender to sufficiently package the products. Transport must be organised in a way to avoid any damage, especially when a single unit or heavy unit is sent.

Severability

If a part of the terms and conditions set out above is held invalid, void or unenforceable due to any particular national or international legislation, it shall not affect other parts of the terms and conditions remaining.

Applicable Laws

This warranty is governed by the laws of New Zealand. This warranty does not affect any additional rights that consumers may have under laws in their jurisdictions governing the sale of consumer goods.

Warranty claim process

1. Complete the online RMA request form here
2. Send the product to ORKA Power for evaluation using a tracked freight service. ORKA Power Service and Repairs, 1b Ride Way, Rosedale, Auckland 0632

Contact details

ORKA Power | 1 Ride Way, Rosedale, Auckland 0632, New Zealand | support@orkapower.co.nz